What gets measured, monitored and rewarded gets done

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“What gets measured, monitored and rewarded gets done. Everybody in this business gets measured and monitored like you wouldn’t believe. When I have interviews with people, I say look we polarise people, you either love working for us or you hate it. There is nowhere to hide in this business. I can call up a store in Western Australia and I can see what a sales consultant is doing. I can see how many customers they have served, what their average transaction was and what they sold them.’’

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