There are two reasons why people don’t do things

Posted on Format QuoteCategories Quotes | Tags

“There are two reasons why people don’t do things: one is skill and the other is will. Skilling an employee is my job, and the organisation’s job. We have to be able to teach someone how to do something. That’s very different to will – and there’s not a thing I will ever be able to do about someone’s will. Our average entry age is 22. That means for 22 years, someone has been indoctrinated. I’m not going to change much there in three years, so I need to find out, before employing them, whether they are prepared to learn.”

Leave a Reply

Your email address will not be published. Required fields are marked *